In most cases, a tenant can only decorate or make changes with explicit permission from the landlord. It is strongly recommended to obtain this permission in writing before initiating any alterations.
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Help for renters
We understand the challenges and concerns that renters face when searching for a new home. That's why we are committed to making your renting experience as smooth and stress-free as possible. We offer a wide range of properties to choose from, ensuring that you find the perfect place that meets your needs and preferences. Whether you're a first-time renter or an experienced tenant, our expertise and resources will guide you through the process and provide you with the support you need.
You can expect exceptional customer service – we believe in open and transparent communication, so you can count on us to keep you informed about any updates or changes related to your rental property. From maintenance requests to lease renewals, we’ll always be with you to make your renting experience hassle-free and enjoyable.
Our regular property inspections ensure that your living environment remains in top-notch condition, and any necessary repairs are promptly addressed. We prioritise your comfort and satisfaction, and we're here to make your rental experience a positive one
Frequently Asked Questions
Certainly, a deposit is a prerequisite before taking possession of the property. The deposit amount is calculated based on the rent and cannot exceed more than 5 weeks' rent. Upon receiving your deposit, it is either transferred to your landlord for registration with their chosen deposit scheme or, if held by Castle Estates, registered with the Deposit Protection Scheme at www.depositprotection.com.
To streamline the referencing and pre-tenant journey, we partner with an independent third-party referencing company, Goodlord. They manage the referencing process, handle financial aspects of your application, oversee the check-in procedure, and execute the tenancy agreement and supporting documents. For a comprehensive understanding of the information required to complete your reference, access the guide provided below.
In the event of accidental damage, it is crucial to promptly inform the responsible party for property maintenance, whether the landlord or letting agent. The tenant is expected to cover the costs of rectifying the damage. Attempting to conceal or neglect damage could result in deductions from the deposit at the end of the tenancy.
If within the initial fixed term of the tenancy agreement, you are liable to continue paying rent until the fixed term concludes. For agreements beyond the fixed term, such as a rolling contract or "statutory periodic tenancy," the notice period is defined by the terms outlined in the original tenancy agreement.
A landlord must provide written notice at least 24 hours before entering the property, except in emergency situations.
The primary responsibility for unblocking drains and associated costs rests with the tenant. However, if the blockage is due to damage, the landlord covers the expenses. In the case of flats or shared drainage systems, the first step should be to contact your landlord or agent.
Repairs and Emergencies
Immediate Action for Your Safety
Emergencies can happen unexpectedly, posing risks to your health, safety, or causing serious damage to the property. In such cases, it's crucial to act promptly and take appropriate measures. Here's what you should do in specific emergency situations:
01
Break-In
If there's a break-in, the first step is to contact the police. If the property is left insecure due to the break-in, please reach out to our emergency number, 07513423226, so we can assist you.
02
Fire
In case of a fire, your safety is paramount. Immediately call the emergency services at 999 and ensure you don't put yourself at risk. Once you're in a safe place, contact our emergency number, 07513423226, to report the incident.
03
Flood (not plumbing-related)
Pay attention to flood warnings issued by the appropriate authorities and prioritise your safety. If you become aware of or are experiencing flooding at the property, call our emergency number, 07513423226, for assistance.
04
Smell of Gas
Your safety is our utmost concern. If you ever smell gas or suspect a gas leak on the property, please take immediate action. It's crucial that you leave the property right away for your own safety. Once you're in a safe location, please reach out to the gas emergency number at 0800 111 999. They will guide you on the next steps to ensure your well-being.
05
Burst Pipe
Water damage can be quite stressful, but don't worry, we're here to help. If you experience a burst pipe causing a significant flow of water that's damaging the property, the first thing you should do is locate the stop tap. During your check-in, we would have shown you where it is. Turn off the water supply at the stop tap immediately. Next, please contact our office during working hours, and we will swiftly dispatch a contractor to address the issue. If you can't find or turn off the stop tap, don't panic. Reach out to our emergency number, 07513423226, and we'll guide you through the situation.
06
Loss of Electrical Power
A sudden loss of electrical power can be frustrating, but let's tackle it together. Firstly, check if there is a general power cut affecting other properties in your neighbourhood. If that's the case, please report the matter online at http://nationalgrid.co.uk/ or contact the helpline at 0800 6783 105. They can provide you with more information and updates. If the power loss is specific to your property only, let's troubleshoot it. Take a look at your electrical consumer unit or fuse box. If the main switch is off, there's likely a circuit switch turned off as well. Flip both switches back to the "on" position. If the system trips again, leave the circuit switch off but turn the mains back on. In this case, please call our office during working hours, and we'll provide you with further advice and assistance.
Your safety and comfort are our primary concerns. In case of any emergencies or urgent situations, we're here to support you. Don't hesitate to reach out to us for guidance and prompt resolution.
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